01
Lead capture & follow-up
Every call, form and message lands in one place. Missed a call? The caller gets a text back in seconds. New lead? They’re followed up automatically until they book or say no.
No lead goes cold
Melbourne, Australia
Stop losing jobs to missed calls and slow follow-up
Superlative Studios builds business automation for Melbourne and Australian service businesses — lead follow-up, invoicing, scheduling, and the glue between the apps you already use. You stay on the tools. The system answers, texts, and books.
Admitted Australian lawyer · builds automation systems. Not legal advice. Not your solicitor.
Animated demo: an after-hours enquiry is answered automatically, a quote is drafted for you, and after one tap to approve, scheduling, supplier messages, customer emails and the review request all happen automatically.
62%
Industry research often cited for service businesses: around 62% of small-business calls go unanswered. Most callers ring the next business.
78%
The same research is often quoted as 78% of customers hire the first responder. Speed usually wins the job, not the lowest quote.
5 min
Leads contacted within five minutes are reported as many times more likely to qualify than those left for half an hour. Automation replies in seconds.
Figures are industry benchmarks commonly referenced in lead-response research (not a Superlative Studios study). Results vary. Most service businesses miss a large share of inbound calls. The first business that replies usually wins the job.
The cost of the leak
The figures above are industry benchmarks. Here’s yours.
Three numbers you already know. No email required — this one’s just for you.
What we automate
The boring stuff that costs you money.
No new software to learn. We plug into the phone, inbox and accounting tools you already use — Zapier, Make, Xero, calendars, SMS.
02
Zapier, Make & the glue
Enquiries sorted, tagged and answered with drafts ready to send. Quotes, confirmations and reminders go out on time — without anyone sitting in the inbox all day. We connect the stack you already pay for.
Your tools, talking to each other
03
Invoicing & payments
Invoices raised the moment a job is done, polite reminders chase the late ones, and payments reconcile themselves. You stop being your own accounts department.
Paid faster, chased never
See business automation in Melbourne and automation for Melbourne trades. Start with a free automation audit.
How it works
A tightly scoped first automation. Live in days, not months.
You keep running the business. We do the plumbing.
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1
We audit
You submit the form. We map where leads, jobs and invoices are slipping — and what the first three wins would connect.
Free · no obligation · not legal advice -
2
We build
We connect your existing phone, inbox and accounting tools and set up the automations. Nothing for your team to learn. You keep the accounts.
First system quoted as a fixed piece of work -
3
It runs
Every enquiry answered, every lead followed up, every invoice chased — automatically. Optional month-to-month retainer for changes.
You own the Zaps, scenarios and logins
Pricing
Retainer from$297 AUD a month, optional
Free audit. Then a scoped first system.
We do not start with a six-figure platform. After a free audit we quote the first system as a fixed piece of work, in Australian dollars. A month-to-month retainer is optional for changes, monitoring and new Zaps. Full model on the pricing page.
Book a free audit- Free automation audit — first three wins mapped
- First system quoted as a fixed piece of work
- You keep Zapier, Make, Xero and every login
- Optional retainer from $297 a month
- Pause or cancel — we do not lock you into our software
FAQ
The questions operators actually ask.
How much does business automation cost in Melbourne?
Most Superlative Studios builds start with a scoped Zapier or Make workflow rather than a six-figure platform. After a free audit we quote the first system (often lead follow-up, invoicing, or job booking) as a fixed piece of work, then optional retainer for changes. You keep the accounts — we do not lock you into our software.
What tools do you work with?
Zapier, Make, GoHighLevel, Xero, Google Calendar, Gmail, SMS/Twilio, job and quoting tools common to Australian tradies, and custom webhooks. We connect what you already pay for. We do not rip and replace your stack unless you ask.
How long until something is live?
A tightly scoped first automation is often live in days, not months, once we have access and a clear trigger (new lead, missed call, approved quote, invoice paid). Larger systems are staged so you see a working piece before the next one.
Can I cancel or pause?
Yes. Project work is quoted up front. Retainers are month-to-month after the agreed minimum. You own the Zaps, scenarios, and logins. Pausing does not delete your systems unless you ask us to.
Who is this for?
Melbourne and Australian service businesses that lose work when no one is at the desk — trades, electricians, equipment hire, events, rentals, and small professional firms. If you already have more incoming enquiries than follow-up capacity, you are the customer.
Do you only use Zapier, or also Make?
Both. Zapier when the app ecosystem and ops team want it; Make when the scenario is heavier or cheaper at volume. We pick the tool that matches the job and your existing stack, not a vendor quota.
What happens on the free audit?
You submit the form. We review how leads, jobs, and invoices move today. You get a short map of the first three automation wins, what they would connect, and a fixed-scope price if you want to proceed. No obligation. Not legal advice.